Policies

Delivery:

For same day delivery, Monday to Friday, orders need to be placed by 2.00pm and 9.30am for Saturday. We do not deliver on Sunday or Public Holidays except for Mothers Day Sunday or if Valentines Day falls on a Sunday.

We deliver free for online orders above $55.00 ($15.00 for orders under $55.00) to the following suburbs  in the Auckland Metropolitan area: Airport Oaks, Albany, Archhill,  Auckland CBD, Avondale, Balmoral, Bayswater, Bayview, Belmont, Beachhaven, Birkdale, Birkenhead, Botany, Blockhouse Bay, Browns Bay, Bucklands  Beach, Campbells Bay, Castor Bay, Cheltenham, Cockle Bay, Dannemora, Devonport, East Tamaki, Eastern Beach, Eden Terrace, Ellerslie. Epsom, Farm Cove, Forrest Hill, Freemans Bay, Greenhithe, Greenlane, Grey Lynn, Glen Innes, Glenfield, Glendene, Glen Eden, Glendowie, Grafton, Half Moon Bay, Herald Island, Hillcrest, Hillsborough, Herne Bay, Henderson, Hobsonville, Hobsonville Point, Howick, Kelston, Kohimarama, Kingsland, Lynfield, Long Bay, Mairangi Bay, Manukau, Manurewa, Mangere, Mangere Bridge, Massey, Meadowbank, Middlemore, Milford, Mt Albert, Mt Roskill, Mt Wellington, Mission Bay,  Morningside, Murrays Bay, Newton, Newmarket, New Lynn, North Harbour, Northcote, Northcote Point, One Tree Hill,  Onehunga, Orakei, Otahuhu, Otara, Oteha, Pakuranga, Panmure, Parnell, central  Papakura, Papatoetoe, Penrose, Pinehill,  Ponsonby, Pt Chevalier, Ranui, Remuera, Rosedale, Rothesay Bay,  Royal Oak, St Heliers, St Johns, St Lukes, St Marys Bay, Sandringham, Sunnynook, Sunnyvale, Takapuna, Takanini, Tamaki, Te Atatu South, Te Atatu North, Te Atatu Penninsula, Three Kings, Torbay, Unsworth Heights, Waiake, Wairau Valley, Waterview, Wattle Downs, West Harbour, Westgate, Westmere, Windsor Park,  Wiri

Rural delivery areas ($15.00 for orders above $55.00 and $30.00 for orders under $55.00) are: Alfriston, Ardmore, Beachlands, Bombay, Brookby, Clevedon, Coatesville, Dairy Flat, Drury, French Bay, Green Bay, Henderson Valley, Herald Island, Huapai, Hunua, Karaka, Kumeu, Laingholm, Maraetai, Okura, Oratia, Orewa,  Paremoremo, Pukekohe, Rural Papakura, Ramarama, Redvale, Riverhead, Runciman, Silverdale, Swanson, Titirangi, Taupaki, Waiatarua, Waima, Waimauku, Waitakere, Whenuapai, Whangapararoa Penninsula, Whitford, Wood Bay, Woodlands Park

We do not deliver to extreme outer rural locations such as,  Kaukapakapa, Waitoki, Helensville, Waiheke Island and other Auckland Gulf Islands, Waiwera, Warkworth, Wellsford, Tuakau, Waiuku, Muriwai, Piha and other West Coast Beaches.

If the area that you wish to send your gift to is not listed please contact us on +64 9 415 9597 for personal assistance.

If you make an error in choosing your delivery area at the checkout, which results in your delivery area being rural and incurring additional rural delivery charges, we will make up the additional cost by reducing the size of the flowers by the amount of the additional delivery charge.

To view our free delivery map, click here.

Substitution Policy:

Due to the seasonal nature of some flowers, if a flower pictured is unavailable it will be replaced with a flower of equal value and beauty.

Cancellations/Returns/refunds Policy:

We cannot offer a returns/refunds policy as flowers are a perishable item. As flowers are perishable, once an order has been made you cannot cancel it unless you have contacted us to cancel within  24 hours prior to the delivery date.  Where an error has been made by us with your order, we will endeavour to rectify the situation. Please notify us immediately if your delivery has not arrived. If no one is at home  when our courier calls the flowers will be left in a safe location at the address given. Albany Florist is not responsible if the flowers are damaged or lost once left by our courier.

All prices on our website are in NZD and include Goods and Services Tax

Looking after your Flowers

On receipt of your flowers, please re-cut the stems on an angle and place in fresh water. Refresh water every couple of days. Place flowers in your room away from direct sunlight or direct heat source and away from ripening fruit.

Privacy Policy

We will not divulge to any recipient details of the sender without the permission of the sender.
We do not sell or trade the information you provide us to anyone.
Our website gathers your email address provided by you which we will use from time to time to send you promotional material.

Should you have any reservations about ordering online, please telephone us on +64 9 4159597 for personal service from one of our team.